Start with safety, then describe the source, timing, and affected spaces. A service request is not emergency dispatch. For immediate danger, leave the area and call 911.
Keep people clear of hazards
Do not enter standing water near electrical equipment. CDC guidance says that if reaching a power switch requires entering water, an electrician should handle it. Avoid damaged ceilings and follow public safety instructions before reentering a flooded building.
Describe the source without guessing
Is water coming from a fixture, an appliance, outside the building, or an unknown location? State whether it is still entering. If the cause needs repair, ask who will coordinate the appropriate trade alongside restoration.
Create a short incident record
From a safe location, note when the issue was discovered and which rooms or levels appear affected. Save existing photos, contractor notes, and receipts. Do not put yourself at risk to collect evidence or retrieve belongings.
Contact the right people
Notify the property owner or manager when applicable. Ask your insurer how to report the incident and what records they request. A restoration provider’s estimate does not decide insurance coverage.
Prepare for the provider’s assessment
Share access restrictions, affected units, known sewage or exterior floodwater, and whether the source has been addressed. Ask what the initial visit includes, whether there is a charge, and who must authorize work.
Keep urgent needs separate from an online form
This website stores inquiries for review. It does not dispatch a crew, guarantee monitoring, or confirm an arrival time. If you need immediate professional assistance, contact a verified provider directly and confirm availability.
Sources & further reading
CDC: cleaning safely after a disaster EPA: flooded home guidanceGeneral property-planning information. On-site conditions, safety, work scope, and any insurance or legal questions require the appropriate professional. This website does not certify a property as safe.